What is the delivery time?
Delivery of your items will vary depending on (1) availability of the purchased product, (2) designated shipping method and (3) your location. Typically, items leave our factory within a maximum of 5 business days and arrive 5-15 business days after they have shipped. Business days are Monday-Friday, excluding national holidays.
Total Time = Production Time + Shipping Time
* We aim to meet these delivery times but during busy periods (including sales) deliveries may take a little longer. However, we will always work hard to keep these temporary changes to a minimum.
What are my delivery options?
You have 2 options for delivery:
• Standard Shipping (you can expect your order to arrive within 5-15 full business days after it has shipped), or
Express Shipping (you can expect your order to arrive within 2-3 full business days after it has shipped).
What countries do you deliver to?
We now deliver our products to over 225 countries worldwide. Simply select your country when filling out the shipping information on checkout.
Where do you send from?
All items are sent directly from our factories located in China. This way, we avoid additional storage costs, which allows us to maintain the lowest prices of footwear on the market.
Do I have to pay import duties and taxes?
International orders may be subject to customs processing and additional charges. However, our clients are usually not exposed to any additional costs. If you are contacted by customs, be sure to get in touch with us first.
Can I track my order?
If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
If you can’t find a tracking number in your email, please let us know and we’ll provide it for you.